Shipping policy

1. Overview

  • 1.1. Blaneve, registered at Phase VI, DHA, Karachi, Pakistan, operates the website https://www.blaneve.com/. We specialise in the sale of footwear under the brand name "Blaneve". 
  • 1.2. This policy explains how we handle shipping and delivery for orders placed through the Blaneve platform.
  • 1.3. We aim to give customers a smooth experience and partner with trusted logistics providers to deliver orders reliably and on time..

2. Shipping & Delivery Terms

  • 2.1. Dispatch & Delivery Timeframe
    Orders are shipped through third-party logistics partners, with delivery typically taking 3 to 5 days. For questions about delivery timing, email us on: support@blaneve.com or contact our number +92 308 207 0821.
  • 2.2. Delivery Details Required
    In order to ensure timely delivery, we require accurate customer information at checkout, including full name, shipping address, billing address, nearby landmarks, and active contact details. Blaneve is not responsible for shipment delays, misdelivery, or failed delivery attempts caused by incorrect or incomplete information provided by the customer.
  • 2.3. Delivery Attempts
    If the first delivery attempt doesn't succeed, we'll reach out to you by email or phone using the details on file.
  • 2.4. Delays
    We aim for on-time delivery, but things like logistics issues, weather, political disruptions, or other unforeseen events can cause delays. We'll keep you updated on any delays and the revised delivery date, and we'll keep records of all related communication, which can be used as evidence if a dispute arises.
  • 2.5. Third-Party Logistics & Courier Conduct
    While we partner exclusively with reputable, premium courier services, their delivery personnel operate as independent third-party entities. Blaneve is not directly liable for the individual behavior or operational errors of courier riders. However, we take customer experiences seriously; if you encounter misconduct or delivery handling issues, please report them to our customer support team so we can formally escalate the matter with our logistics partners.
  • 2.6. Order Tracking
    Once your order ships, you'll get a tracking ID to monitor it in real time; sent by SMS for Pakistan orders and/or by email. You can also request the tracking ID via WhatsApp or social media. Tracking updates may occasionally lag or run into technical issues outside our control.
  • 2.7. Delivery Charges (Pakistan)
    Shipping within Pakistan is PKR 250.
  • 2.8. Delivery Charges (International)
    International shipping costs depend on destination and package weight. Note that customs duties, import taxes, and other charges imposed by the destination country are not included in the product price or shipping fee; these are the customer's responsibility and are typically collected upon delivery.
  • 2.9. Customs & Clearance Responsibility
    Customers are responsible for anything held up by customs in their country. While we do what we can to help clearance go smoothly, any fees, fines, or delays from customs processing fall on the customer, including providing any documentation customs requires. Blaneve isn't liable for customs-related charges or delays.

3. Undelivered Orders

  • 3.1. What This Covers
    This applies when a customer doesn't receive their order within the expected window, or as promised at purchase; including failed delivery attempts or situations where delivery was confirmed but the item wasn't received.
  • 3.2. Who's Covered
    This applies to every order placed with us.
  • 3.3. Delivery Confirmation
    Orders go to the address the customer provided at checkout. Delivery is contactless with no physical signature; instead, our courier partner supplies proof of delivery showing sender and recipient, which we can use as evidence if there's a dispute.
  • 3.4. Proof of Dispatch
    A tracking number is issued as confirmation your order was sent to the address provided.
  • 3.5. Reporting Window
    Issues must be reported within 7 working days of the expected delivery date (weekends and public holidays excluded).
  • 3.6. How to Report
    Contact our customer service team at +92 308 207 0821 or support@blaneve.com to report a non-delivery issue.
  • 3.7. Delivery Verification & Dispatch Proof
    We take meticulous care to avoid lost shipments. By agreeing to these terms, the customer acknowledges that a verified courier tracking status showing "Delivered" serves as official digital proof of delivery. In the event of a discrepancy where tracking shows delivered but the parcel is missing, Blaneve will actively launch a formal investigation with the logistics provider to locate the package.
  • 3.8. Contactless Delivery
    Deliveries are made without physical contact for safety and convenience. The lack of a signature doesn't affect the delivery's validity — the tracking number serves as digital proof.
  • 3.9. Shipping Inquiries
    Customers are responsible for entering a precise shipping address at checkout. Any apparent delivery discrepancies or routing issues should be reported to Blaneve customer support within the reporting window so that our team can coordinate directly with the courier company on your behalf to resolve the matter safely.
  • 3.10. How We Investigate
    When a non-delivery is reported, customers should provide the order number, a description of the issue, and supporting documents like tracking info. Our team will review the case, stay in touch throughout, and share the outcome once resolved.
  • 3.11. Need More Help?
    Reach out anytime at support@blaneve.com or on our number +92 308 207 0821.