Blaneve Return Policy

1. Overview

Blaneve is a designer fashion label dedicated to exceptional craftsmanship and high-quality standards.

2. Exchange Policy

2.1. What Qualifies
To be eligible, an item must be unused, undamaged, in its original packaging, and include all original tags, labels, and accessories. You'll also need the original sales receipt; exchanges can't be processed without it.

2.2. Exchange Window
You have 7 days from the date of delivery to request an exchange for an alternate size or article. To preserve the exclusivity and limited nature of our designer collections, exchange requests made after this 7-day period will not be accommodated.

2.3. Item Condition
Items must come back in the same condition they were sent; unworn, unused, unaltered, with tags and packaging intact. Any sign of wear, damage, or alteration may disqualify the item from exchange.

2.4. How Exchanges Work
A valid sales receipt is required throughout. Here's what to expect:

  • Send us your order details and the reason for the exchange

  • We'll confirm the item qualifies

  • You pick a replacement (we're happy to help you choose)

  • We'll sort out any price difference between items

  • You'll get instructions for sending the original item back

  • Once we receive it, your replacement ships out

  • The exchange wraps up once you've confirmed you're happy with the replacement

2.5. Return Shipping
Customers cover the cost of shipping items back to us, and this cost isn't refunded. Please pack and insure the return carefully to avoid transit damage.

2.6. Step-by-Step Process

  • Email support@blaneve.com or call +92 308 207 0821 to start an exchange

  • Share your order number, item(s) to exchange, and reason

  • Follow our team's instructions to submit the request

  • We'll review it for approval

  • Once approved, you'll get confirmation and next steps

  • Ship the original item back and choose your replacement

  • We'll process the swap once the returned item arrives and checks out

2.7. Staying in Touch
We'll keep you posted by email at each stage; from confirming your request to shipping your replacement.

2.8. Who's Responsible for What
It's on you to make sure returned items meet our condition and eligibility guidelines. On our end, we're committed to handling every eligible exchange fairly and making the process as smooth as possible.

2.9. What's Excluded
Final sale items can't be returned or exchanged; please double-check before buying, since these are sold as-is.

2.10. Resolving Disputes
If something doesn't feel right about your exchange, reach out to our support team; we'll work through it with you fairly and aim for a resolution everyone's happy with.

3. Defective Items

3.1. Our Quality Standards
We take quality seriously, inspecting products carefully during manufacturing and packaging, using solid materials, and following strict quality-control practices to minimize the chance of defects reaching you.

3.2. Reporting an Unboxing Fault
Spotted a missing stone or factory defect upon opening your package? Let us know within 7 days of receiving your order, prior to wearing or removing tags.

Manufacturing faults are assessed solely based on pristine, unworn conditions. Items showing signs of outdoor use, indoor transit wear, or forced pressure will not be classified as defects. Contact support@blaneve.com or +92 308 207 0821 with

  • Your order number or reference

  • A description of the issue

  • Photos or video clearly showing the defect

  • Any other supporting details

3.3. Handcrafted Artistry & Repairs
Our footwear features premium, delicate embellishments including hand-set pearls, stones, and crystals. Free repair services are strictly limited to structural manufacturing faults (such as sole separation or major stitching failure) within 3 months of purchase, verified with valid proof of purchase.

Please note that this policy does not cover missing stones, loose pearls, cracked material, or chipped heel tips caused by rough handling, friction against garments, outdoor exposure, or normal wear and tear.

Items showing signs of physical impact, scrape marks, or altered structures will not qualify for free repairs. Beyond the 3-month window, or for accidental damage to embellishments, professional restoration will be charged at cost.

3.4. Sending It Back
Here's how a defect return works:

  • Flag the defect within our reporting window, providing order details and photo/video evidence.

  • Once the defect is clearly verified via your submitted photo/video evidence, we will approve the claim and arrange a complimentary courier pickup from your address.
    If the submitted evidence is unclear, you will be required to ship the item back to us via a standard local courier at your own expense.
    If our team confirms a genuine manufacturing defect upon physical arrival, your shipping costs will be fully reimbursed alongside your resolution.

  • We'll assess the item on arrival and offer a resolution consisting of an immediate replacement of the same article or online store credit.

3.5. Our Review Process
Every defective item goes through a full review; visual inspection, documentation checks, and internal assessment; to land on the right resolution.

3.6. Resolution
Depending on our assessment, we will issue a replacement item. In the rare event that a replacement for a verified defective item is completely out of stock and cannot be fulfilled, a store credit or full refund will be processed.

3.7. Final Call
 Blaneve makes the final decision on refunds or replacements based on the investigation results.

4. Cancellations

4.1. & 4.2. Cancellation Window
Orders can be cancelled within 24 hours of purchase, as long as they haven't shipped yet. Once that window closes or the order's already on its way, we're unable to accommodate a cancellation, and any related costs become the customer's responsibility. Contact us right away with your order number to request one.

4.3. How Refunds Work
Approved cancellations for orders that have not yet shipped will be refunded directly to your original payment method (bank account/card) or issued as store credit, depending on your choice. If you choose store credit, it will remain valid for 3 months and is redeemable on our online store. Processing takes 7–14 business days from approval.

4.4. What's Excluded
Final sale items aren't eligible for cancellation or refund.

4.5. How to Request One
Email support@blaneve.com or contact +92 308 207 0821 with your order number and reason for cancelling.

4.6. Confirmation
You'll get one email and/or SMS confirming we've received your cancellation request and its status.

4.7. Who's Responsible
You're responsible for accurate order info and requesting cancellation within the allowed window; we're responsible for processing approved cancellations and issuing refunds promptly.

4.8. Policy Updates
We may update this policy from time to time; changes will be communicated by email and reflected on our website, so it's worth checking back periodically.