Blaneve Terms & Conditions

1. General

Welcome to Blaneve. Please read these Terms and Conditions carefully, as they govern your use of our website. Blaneve may update or change these terms at any time without prior notice to you.

2. Related Policies

2.1 These Terms and Conditions should be read together with our Shipping Policy, our Exchange and Returns Policy, and our Privacy Policy. Each of these forms part of your agreement with us.

2.2 If there is any conflict between these Terms and Conditions and a specific policy on the subject it covers (for example, shipping or returns), the specific policy will apply.

3. Exchanges and Returns

Our Exchange and Returns Policy sets out when you can return or exchange an item, the time limits for doing so, how the process works, who pays return costs, and how we decide between a refund and a replacement. Please read it before placing your order.

4. Pricing and Content Information

We work to keep our prices and product information accurate, but errors can occasionally occur. We reserve the right to refuse or cancel any order for an item listed at an incorrect price or with an inaccurate description. If this happens, we will contact you for further instructions and may cancel the order at our discretion.

5. Order Acceptance

We may refuse or cancel any order for a variety of reasons, including quantity limits, errors in product or pricing information, or concerns flagged by our credit and fraud prevention team. We may ask for additional verification before accepting an order. If we cancel your order, we will let you know.

6. Shipping and Delivery

6.1 Our Shipping Policy explains our delivery charges, delivery timelines, and how we ship within Pakistan and internationally.

6.2 Blaneve is responsible for dispatching your order, but we have no control over delays caused by our courier partners or by circumstances beyond our control. We will inform you of any delays. Once your order has been dispatched, please contact the courier directly with any concerns.

6.3 If you order for delivery outside Pakistan, you may be subject to import duties, taxes, and customs clearance charges. These are not included in the price of the goods, and you are responsible for paying them. Customs rules vary by country, and cross-border shipments may be inspected by customs authorities.

7. Privacy

Your privacy matters to us. Any personal information you provide through this website will be handled in accordance with Blaneve's Privacy Policy.

8. Acceptable Use

8.1 We want our website to be a positive, useful, and safe place for everyone. To protect our users and ourselves, certain conduct is not allowed. When using our website, you must not:

  • 8.1.1 Break any applicable law or regulation.

  • 8.1.2 Infringe or misappropriate the intellectual property, privacy, publicity, or other legal rights of others.

  • 8.1.3 Post or share content that is illegal, abusive, harassing, defamatory, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable.

  • 8.1.4 Send unsolicited or unauthorised advertising or commercial messages, such as spam.

  • 8.1.5 Scrape, harvest, or use software (including spyware) to collect data from the website.

  • 8.1.6 Transmit viruses or other harmful code intended to disrupt, damage, or interfere with computers or related systems.

  • 8.1.7 Attempt to decipher, decompile, disassemble, or reverse engineer any software or code used to run the website.

  • 8.1.8 Encourage, support, or help anyone else to do any of the above.

9. Governing Law

These Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan. You agree that the courts of Karachi, including any consumer courts, have exclusive jurisdiction over any dispute between you and us.

10. Contact Information

For questions, concerns, or complaints, email us at support@blaneve.com or call +92 308 207 0821. We aim to respond to complaints within 2 business days.

11. Disclaimer

We make every effort to display product colours accurately on our website. However, minor variations may occur because of factors such as screen display, lighting, digital photography, colour settings, and monitor capabilities.